FAQS

All we need is your name, the account number of your existing utility service, and the address of the location you’d like to switch to nTherm. Have your current bill handy

A fixed rate is a rate that remains the same for a certain period of time. For example, you may sign up for a fixed rate of 50 cents per unit of gas or electricity for the next 12 months.

A price cap is similar to a fixed rate in that it will never exceed a certain dollar amount. However, unlike a fixed rate, a price cap allows you to enjoy market rates while they are low. If you sign up for a variable rate while prices are down, and you’re paying 40 cents per therm with a cap of 60 cents per therm, your rate will never exceed your cap of 60 cents per therm – even if the weather gets cold and the price of gas goes up.

Most other suppliers provide either a fixed or variable rate. At nTherm, we offer a variety of pricing options so you can choose what works best for your natural gas or electricity needs.

If you have any questions regarding your natural gas or electric supply charge, call us at (888) 865-3402. For questions about any other charges, contact your utility company using the toll-free number listed on your bill.